Pimp My Batmobile!

Posts Tagged ‘500 users’

Just wanted to announce that we are now a community of 500 strong Batmobile collectors/modelers/enthusiasts! Now, that doesn’t mean we only have 500 viewers. We have thousands upon thousands of viewers to this blog, the forum etc. But as far as registered, card-carrying users go – we just turned 500 last night. I know this because I had to go on to our rolls to try to see if someone was there. This brought me to a point I’ve been lax in discussing – that of the log-in issues to the Products Page. So here is a quick FAQ to hopefully deal with all this. I’ve posted this info elsewhere before but the problem is that people just expect stuff to instantly work in this web 2.5 world and I am right there with you on that. However – we have some valid reasons for what we do and once you complete everything correctly – you can set it and forget it, so bear with us. Here are the facts, jack:

1.
Q. “What’s the difference between the ‘Products Page’ and the ‘Custom Shop’?”
A.  There is no difference! It’s just two ways to refer to the same section.

2.
Q. “I got my username and password but I still can’t get into the products page. What’s up? Help!”
A.  You missed the little memo on the security pop up that told you you’d be getting a first set of UN/PW for The Site and a second set of UN/PW a little later for the Products Page/Custom Shop.

3.
Q. “Okay, but it’s been an hour and I still haven’t received that second set of info!!?”
A. That’s correct. I actually screen every single registration and send out the second set of UN/PW myself, by hand. that means it might take me a little while to do so. Please hold tight and be patient. I have never gone more than 48 hours without responding.
- Also, please check your spam folders – we have heard that our replies have sometimes gone there.
- Also – sometimes people discard the second email, thinking they’ve already got the log-in info and that it’s a duplicate email. It isn’t. They’re different.

4.
Q. “Okay but that sounds like super overkill. Why do you do it like this?”
A. There are several reasons. To make sure we don’t get spambots flooding us and that everyone is a real person is one. But the main reason is due to some of the sensitive licensing zones that some of our products veer into. As we phase some of the more uh…contentious stuff out and feature all original artwork, that issue may go away.

5.
Q. “Okay, I understand the need for security but then why are there TWO sets of UN/PW’s? That’s a pain!”
A. Well, actually there are THREE.  Don’t forget the forum/message board. The reason for this is that we wanted to go cheap and easy on the message board and shopping cart to keep costs down so we grabbed what was out there instead of custom coding things that take time and money. And so the makers of these things all need you to buy into their systems. So we end up with multiple log-ins. We set up the Message Board log-in so that folks coming from the 1966 Batmobile site wouldn’t have to re-register for another message board. 

6.
Q. “I can log-in to the forums, but I can’t get into the other areas.”
A. Right. There are THREE different log-in scenarios. If you like - set-up the same username and password for all of them. That should help. Also – use autocomplete or have IE remember your passwords so you never have to type them again.

7.
Q. “AaaaarrrggHHH! It’s frustrating!”
A. I know. Sorry. We can spend all our time streamlining and revising the way the site works, or we can work on new modeling ideas, customizing batmobiles, and parts.

Hopefully we’ll be able to fix some of these issues some time in the future when we don’t have as many projects going on and products in development.

-S